FAQ - Logon Problems

• Why I cannot logon SCMLAB computers and Production Centre's Online-Booking System with my SCMLAB computer account?
  • There are different reasons if you cannot logon SCMLAB computers and the Online-Booking System
  1. The initial password of new account has not been activated
  • The new password is called the initial password. You need to "activate" your new SCMLAB account by logging on any SCMLAB Windows computers (e.g. M7058, M7056, I/O Desks outside M7098) for the first time and change the initial password.
  • The initial password is the first two letters of your surname (first one capitalized) + last six digits of your Student ID, e.g. Ch123443 for Chan Tai Man with student ID 58123443.
  • See the How to make a strong password? FAQ on how to choose a desirable stronger password.
  2. Your SCMLAB account password has expired
  • A University-Wide password policy has been applied to enhance computer network security since 19 July 2013. Passwords must be changed every 6 months. To comply with the policy, your SCMLAB (not CITYUMD) computer account password is set to expire and you are required to change it before 17 Mar 2015.
  • See the Logon Tips for Password Expired Users (under SCMLAB Password) for more information.
  • To change your password, please see the following concerned question.
  3. A wrong password is used
  • Contact our team by email: scm.it@cityu.edu.hk to arrange password reset in person.
• How can I change my SCMLAB computer account password?
  • You can use the online password reset tool. Or,
  • You can change your SCMLAB computer account password at the IO PCs (outside M7098) or in any PC lab machine (e.g. PCs in M7058, M7056)
  • Procedure
    1. Login PC
    2. Press <Ctrl+Alt+Delete> button
    3. Choose change a password …
    4. Enter your old password
    5. Enter your new password twice and Press <Enter>
    6. Finished
  • Note: please meet the strong password rule when changing your password. See next FAQ for details.
• How to make a strong password? (The strong password rule)
  • It must be at least 8 characters in length.
  • It must be alphanumeric '0-9', 'a-z' and 'A-Z', e.g. c6A4h89O1.
  • It must include at least 1 Uppercase letter, 1 Lowercase letter and 1 digit.
  • It is case-sensitive, e.g. "acbbb" is not equal to "ACBBB".
  • Allowed special characters ` ~ ! @ $ ^ * ( ) - _ [ ] \ { } | ; ' , . < > / ?
  • It must not be the same as your last three passwords that you have used.
  • It must not contain your account name or display name.
    For example, if your display name is "Chan Tai Man", the password cannot contain "chan", "tai" or "man" that are case-insensitive.
  • It cannot be changed again within 30 days, so pick a good password before you confirm a change.
  • It will expire in 180 days, meaning that you have to change password again in 180 days.