FAQ - Logon Problems

• How can I change my SCMLAB computer account password?
  • You can use the online password reset tool. Or,
  • You can change your SCMLAB computer account password at the IO PCs (outside M7098) or in any PC lab machine (e.g. PCs in M7058, M7056)
  • Procedure
    1. Login PC
    2. Press <Ctrl+Alt+Delete> button
    3. Choose change a password …
    4. Enter your old password
    5. Enter your new password twice and Press <Enter>
    6. Finished
  • Note: please meet the strong password rule when changing your password. See next FAQ for details.
• How to make a strong password? (The strong password rule)
  • It must be at least 8 characters in length.
  • It must be alphanumeric '0-9', 'a-z' and 'A-Z', e.g. c6A4h89O1.
  • It must include at least 1 Uppercase letter, 1 Lowercase letter and 1 digit.
  • It is case-sensitive, e.g. "acbbb" is not equal to "ACBBB".
  • Allowed special characters ` ~ ! @ $ ^ * ( ) - _ [ ] \ { } | ; ' , . < > / ?
  • It must not be the same as your last three passwords that you have used.
  • It must not contain your account name or display name.
    For example, if your display name is "Chan Tai Man", the password cannot contain "chan", "tai" or "man" that are case-insensitive.
  • It cannot be changed again within 30 days, so pick a good password before you confirm a change.
  • It will expire in 180 days, meaning that you have to change password again in 180 days.